Privacy Policy

This policy explains how Air Con Balancing handles personal information collected through airconbalancing.com. We aim to handle personal information consistently with the Australian Privacy Principles.

What we collect

When you request a quote or contact us, we collect the details you give us: your name, company, phone number, email address, the site or project, and anything you include about the job, such as drawings and specifications.

How we use it

We use your details to respond to your enquiry, prepare quotes, and carry out and report on work you engage us for. We do not sell personal information or add you to marketing lists.

Who we share it with

We share personal information only with service providers that help us run this website and receive enquiries, and where the law requires it. Quote requests are sent from your own email app or WhatsApp, so they are also handled by your email provider or by WhatsApp under their own privacy policies. This website is hosted by Cloudflare. These providers may store or process information outside Australia.

Cookies and analytics

This website does not use advertising or tracking cookies. Our hosting provider may record basic technical information, such as your IP address and browser type, to deliver the site and keep it secure.

Storage and security

We keep enquiry and project details for as long as we need them for the purposes above, and we take reasonable steps to protect them from misuse, loss and unauthorised access.

Access and correction

You can ask to see or correct the personal information we hold about you, or raise a privacy concern. To do so, call 0414 727 737 or email gus@airconbalancing.com. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.